Nah. But thanks so much for your boundless customer service.
I've decided to pay one of your competitors. One that doesn't respond to questions from their high horse with a useless "we expect you to understand", even though they're using an unlabelled recycle-icon, to link to an update-page, assuming that should definitely be clear to anyone. Regarding this, I believe rather strongly I'll be fine with any and all of your competitors.
Newsflash, mr. CEO: The general public doesn't live inside your head. Things that are "obvious" to you, can easily be considered "vague as a m*thrf*r" by 95% of anyone who isn't you. When you offer software to turn websites into apps, it might be possible your clients have websites they want to turn into apps. It could even be true, that they are not familiar with the mountain of terminology. Possibly, perchance, mayhaps; if they understood all and could effortlessly do it themselves, they wouldn't be using your software.
If basic consideration/the ability to put yourself (even a little) in some else's shoes is impossible for you -- which might just be the case, given that you haven't seen any reason to write a simple guide since launch (2015), in the expectation everyone understands everything -- then maybe hire someone to be human on your behalf.
Good luck, CEO.
Hire some HR. I think your $125 a year asking-price for a single-purpose one-screen-program, should provide sufficient wiggle-room.
(PS: It indeed likely isn't because of the software, but because I'm clicking the wrong option somewhere. Or didn't refer to my index.html, or misinterpreted what in the actual hell "highly cached" specifically even means. Or chose the wrong browser config. Unfortunately, we'll never know, because none of that information is provided, and your first instinct is to piss on your customers before even thinking about answering the question..)